Meet Our Staff

Our staff pride themselves on being efficient, professional and friendly.

Our experienced CSRs will do their best to place you with the appropriate coverage at the most competitive price. We will answer all your questions and explain all available coverages. Our personal service is just what you are looking for to meet your insurance needs!

Agency Principal

Robert C. Redman II

CEO & Founder

A graduate of Spring Arbor University, Rob studied business administration and exercise sports science. Upon graduation, Rob taught and organized special events for the students and staff at Starr Commonwealth Schools for troubled youth. 

Rob founded the Redman Agency in 1999 and loves partnering with our area schools, colleges and university to provide our teachers, professors and educational staff with fun treats and goodies as a way to say thank you for all that they do!


Jennifer M. Young

President-Director of Office Operations
Licensed Agent CPIA

As president and Director of Office Operations at our Kalamazoo Office location, Jenn is the cornerstone of the Redman Agency. Jenn’s excellent customer service, insurance knowledge and office leadership make her the outstanding agent that she is.

A Western Michigan University alum, Jenn studied elementary education, knowledge that helps her relate to and meet the needs of our broad base of teachers and educational employees.

The Redman Agencies first customer service representative, Jenn has been serving our clients since 2002. A competitive runner, Jenn loves to run marathons and other long distance races.

Brad S. Young

Vice President
Licensed Agent

Redman Agency vice-president Brad is “Mr. Do-Everything.” Brad has a variety of talents, from his friendly customer service to creative graphic design and computer skills. Brad is an important part of the Redman Agency’s success.

Brad joined the Redman Agency in 2005, upon graduating from Western Michigan University with a degree in marketing and business management.

In his spare time, Brad enjoys skiing, woodworking and rooting for the Broncos, Tigers, Pistons, Red Wings and (oh, yes) the Lions, too!

Emily C. Daggett

Customer Service Specialist
Licensed Agent

Emily joined the Redman Agency in 2014. With an outgoing personality and friendly, caring demeanor, Emily has quickly became a favorite of our clients and earned the respect of her co-workers and underwriters.

Emily has three sons, who love and excel at basketball, baseball and football. In her free time, Emily enjoys the beach and volleyball in the summer, and skiing, snowmobiling and weight training in the winter.

Michaella M. Holton

Customer Service Specialist
Licensed Agent

Michaella joined the Redman Agency in 2017 and has quickly made herself a valuable part of the Redman Agency Team. With a happy greeting and warm smile, Michaella welcomes clients to our Kalamazoo office.  Michaella is passionate about customer service, making sure our clients understand their insurance coverages and have an outstanding experience whenever they visit the Redman Agency.  

In her free time, Michaella enjoys outdoor activities, listening to music, watching football, spending time with her family and rooting for the Spartans. Go, Green!

Battle Creek

Lisa R. Johnson

Director of Office Operations
Licensed Agent

As Director of Office Operations at our Battle Creek Office location, Lisa is the heart and soul of our Battle Creek office. Her friendly voice, caring attitude and excellent customer service have made Lisa a favorite of our clients since 2001.

A native of Marshall, Lisa is a graduate of Marshall Public Schools and married to her high school sweetheart, Bruce. Together they have a daughter, whom the family enjoys watching carry on the family tradition of demolition derbies!

Carol Gwinn

Customer Service Specialist
Licensed Agent

With a wealth of insurance experience and a staple of the Redman Agency since 2007, Carol is a favorite of our clients for her friendliness, outgoing personality and witty demeanor. 

Born and raised in Marshall, Carol’s pride and joy is her daughter and their family pets. In her free time, Carol enjoys spending time with her daughter, spending time at their family’s “up north” cabin and being outdoors.