Meet Our Staff

Our staff pride themselves on being efficient, professional and friendly.

Our experienced CSRs will do their best to place you with the appropriate coverage at the most competitive price. We will answer all your questions and explain all available coverages. Our personal service is just what you are looking for to meet your insurance needs!


Agency Principals

Tim Custer

Tim Custer is the owner of the Agency and is licensed in both property and casualty and life and health insurance. Tim is a graduate of Hope College and also has Masters Degrees in Theology from Western Theological Seminary and in Business Management from Aquinas College. Tim and his wife Karen live in Zeeland and have three children. Tim started as a Meemic Agent in 1998.

Stephanie Custer

Stephanie Custer has worked for the Custer Agency in a part-time role since 2005 and joined us full time as the Assistant Agency Manager in 2013. Licensed in property and casualty and life and health insurance, Stephanie alternates working at all three of our office locations. Stephanie helps coordinate marketing, social media, training and management projects for our agency.​

Larry Custer

Larry Custer was a guidance counselor for 36 years. Larry founded the Custer Agency in 1986 and still works at the agency during the mornings each day of the week. Larry is licensed in property and casualty insurance and loves to talk with policyholders about their auto and home coverages and questions. Larry earned both his BA and Master Degrees at Western Michigan University. Larry and his wife Ruth live in Holland and have three children and eight grandchildren.

Zeeland Office

Peggy Bol

Peggy Bol is licensed in property and casualty insurance and works in the Zeeland office. Peggy and her husband, Dale, live in Hamilton and have two sons. Peggy has been with the Custer Agency since 1992.

Melody Dykstra

Mel Dykstra is licensed in property and casualty insurance and specializes in sales and service in the Zeeland office.  Mel and her husband, Tim, live in Hamilton and have two children. Mel has been with our agency since 2001.

Pat Reuschel

Pat Reuschel works as a Customer Service Representative specializing in serving our Meemic customers. Pat and her husband Mark live in Overisel and have three children and five grandchildren. Pat has worked for the Custer Agency since 2000.

Jolene VanSingel

Jolene Van Singel is licensed in life and health. She specializes in sales and service of life insurance policies and also works as a customer service representative in the Zeeland office. Jolene and her husband, Don, live in Zeeland. They have three children and 14 grandchildren. Jolene has worked for the Custer Agency since 2003.

Merry Bartels

Merry Bartels is a customer service representative working primarily in our Zeeland Office. Merry and her husband, Russ, live in Zeeland and have four children and 12 grandchildren. Merry has a passion for motorcycle riding and enjoys being active in the Redemption Riders Motorcycle Ministry. Merry has worked for the Custer Agency since 2012.

Jenison Office

Diane Lohman

Diane Lohman is licensed in property and casualty insurance and specializes in sales and service.  Diane and her husband, Ray, live in Hamilton and have two children. Diane has worked for the Custer Agency since 2003.

Lynn Hillicoss

Lynn Hillicoss is licensed in property and casualty insurance and specializes in sales and service.  Lynn and her husband, Rikk, live in Holland and have two children.  Lynn has been with our agency since 2002.

Darlene Buckley

Darlene Buckley works in Jenison as a customer service representative specializing in serving our Meemic customers. Dar and her husband, Rick, live in Holland and have three children and one grandson. Dar has worked at our agency since 2004.

Grand Rapids Office

Christy TenElshof

Christy TenElshof is licensed in property and casualty insurance and has been with the Custer Agency since 2011. She is the office manager for our Grand Rapids location and specializes in providing insurance solutions to meet our customer’s needs. Christy and her husband, Dale, live in Zeeland and have two daughters.