Meet Our Staff

Our staff pride themselves on being efficient, professional and friendly.

Our experienced CSRs will do their best to place you with the appropriate coverage at the most competitive price. We will answer all your questions and explain all available coverages. Our personal service is just what you are looking for to meet your insurance needs!

Agency Principal

Rich and Louanne Kingsley

Rich Kingsley

Gary Kingsley started the Agency in 1983 in St. Johns. Working full-time as a teacher and teaching drivers education at St. Johns High School, Gary spent evenings working in insurance. Rich joined Gary in 2000. After Gary retired in 2003, Rich purchased the agency.

Louanne Kingsley

In 2005, Louanne joined the agency when Rich expanded and purchased the Alma office. As owners of Kingsley Insurance Group, Rich and Louanne have more than 40 years of combined management experience.




Erika is the office manager and our oldest daughter. Erika attended Mott Community College, where she studied nursing, ran cross country and eventually coached. In her free time, she volunteers at Beacon of Hope, and she enjoys traveling with her three daughters, Isabella, Gabriella and Alexandria.



Kristen graduated from Central Michigan University in 2005 with a bachelor’s degree in psychology and sociology. She has extensive retail management experience and joined the agency in 2011. When she is not at work, she enjoys traveling, gardening and spending time with family and friends.


Jessica joined the agency in January 2014 as a member service representative and is licensed in property and casualty. Jessica graduated from Albertson College of Idaho in 2001 with a bachelor’s degree in history. She has extensive background in nonprofit work. When she is not at work, she dedicates her time to volunteer work, writing, family and friends.


Josie joined the agency in April 2016 as a member service representative. She has substantial experience working in retail settings. In her free time, Josie loves to spend time with her two children, Tim and Shelby, and her three dogs.


Jean joined our agency in 2017 as a part-time operator. She has a bachelor’s degree in psychology and a master’s in educational psychology. She enjoys reading and spending time with family. She has two children and one grandson. In the past, she has volunteered at her local church leading support groups and working with 2-year-olds. Jean has completed 13 half-marathons walking!


Lori joined the agency in November 2018. She is a graduate of St. Johns High School and has several years of insurance experience. She is married to Cal and has three children: Robin, Corbin and Logan. She is also a part-time florist and enjoys creating and crafting with her family and friends.